Branch Sales Manager

Roles & Responsibilities:

Sales & Revenue Growth

• Drive branch sales targets across retail assets, liabilities, and fee-based products
• Achieve growth in CASA (Current Account Savings Account) portfolio and increase wallet share
• Cross-sell bank products including loans, insurance, investments, cards, and transaction banking solutions

Team Leadership & Performance Management

• Lead, motivate, and manage the branch sales team to achieve individual and team targets
• Monitor daily sales activities, track performance metrics, and provide coaching and feedback
• Conduct periodic performance reviews and identify training needs to improve team capabilities

Customer Engagement & Service Excellence

• Ensure superior customer experience by maintaining high service standards and quick resolution of complaints
• Conduct customer engagement programs and events to deepen client relationships and drive loyalty

Branch Operations & Compliance

• Ensure adherence to bank policies, processes, and regulatory guidelines within the branch
• Oversee branch security, cash handling, and operational efficiency
• Monitor timely submission of MIS reports and ensure audit compliances are met

Business Development & Market Expansion

• Develop and execute strategies to acquire new customers and expand market share in the branch catchment area
• Collaborate with marketing and product teams to roll out promotions and campaigns