Branch Sales Manager-Micro Mortgage

Business/ Financials

• Aligning with bank Branches & other Ujjivan teams (Micro-Banking & others) for increasing Traffic for MM
• Increase distribution by interacting closely with MB team and other internal sources
• Targets on number & value of files for Log-in, approval, disbursement of HL
• Collection of Bounced cases for no zero-default track of all customers sourced
• FTR on all files

Customer (Both Internal & External)

• Attend and address customer queries and grievances within the defined TAT.
• Managing internal and external customer relationship to ensure customer satisfaction.
• Ensure customers are educated about all products/services offered by Ujjivan.
• Ensure lower customer attrition by providing different products as per customer requirement.
• Focus on lower TAT as per laid down standards.

Internal Process

• Manage and nurture the team reporting into this role
• FTR on all work/processes/ files
• Well spread file flow of log-in and disbursal over a month
• Documentation and preparation of process manuals.

Innovation & Learning

• Work towards grooming self for next level of Area Manager with help of supervisor.
• Completion of goal setting and appraisal on time