Job Requirements
About the Role
The Branch Process Manager is responsible for managing and scaling retail banking operations at the branch level by ensuring cost efficiency and leveraging technology for process optimization. The role involves leading customer service and branch operations, maintaining daily branch upkeep, and acting as the central custodian for all Rural Banking documents. Additionally, the role provides operational support for rural and semi-urban retail products and ensures seamless customer lifecycle management, fulfilling requests and delivering best-in-class service.
Key Responsibilities
Primary Responsibilities
- Manage day-to-day branch operations and administration, ensuring strict compliance with the bank's policies and procedures.
- Oversee operational integrity of credit and loan processing to ensure smooth delivery of facilities for branch functioning.
- Act as a strategic partner in implementing critical operational and regulatory practices, including compliance, lending operations, and operational risk management.
- Drive quality initiatives across operations to optimize processes, improve turnaround time (TAT), and upgrade service level agreements (SLAs).
- Employ automation and digitization tools to enhance process efficiency.
- Lead technological and digital upgrades in coordination with the technology team.
- Monitor global market trends and competitor strategies to adopt best practices.
- Implement initiatives to reduce operational costs and drive profitability.
Secondary Responsibilities
- Support regional and organizational objectives through collaboration with internal teams.
- Maintain accurate documentation and ensure operational readiness for audits and compliance checks.
What We Are Looking For
Education
- Graduate in Commerce (B.Com) or Arts (B.A).
Experience
- 5 to 10 years of relevant experience in branch operations.
Skills and Attributes
- Strong operational and process management skills.
- Excellent knowledge of branch banking operations and compliance requirements.
- Ability to implement automation and digital solutions for efficiency.
- Strong communication and stakeholder management skills.
- Customer-centric approach with a focus on service excellence.
- Analytical mindset and ability to identify process improvement opportunities.
