Branch Operations Manager

Role Purpose:

To ensure efficient branch operations, regulatory compliance, and seamless coordination between sales, credit, and operations teams while maintaining high standards of documentation, audit readiness, and process adherence.

Key Responsibilities:

Process & Compliance Management

• Ensure strict adherence to all operational processes and login checklists at all times.
• Monitor compliance with sanction and disbursement conditions for all loan files.

Coordination & Workflow Management

• Coordinate effectively with Branch Sales and Credit teams to ensure smooth processing and timely movement of loan files.
• Act as a central point of contact for operational support within the branch.

Audit & Regulatory Support

• Assist the Location Operations Head during audits, including Concurrent, Statutory, and NHB audits.
• Ensure readiness of documents and processes for internal and external audits.

Branch Administration & Compliance

• Support the Location Operations Head in maintaining branch infrastructure and administrative compliance as per NHB and organizational norms.
• Ensure all regulatory and internal compliance standards are consistently met.

MIS & Reporting

• Manage and maintain Branch Operations MIS, ensuring accuracy and timely reporting.
• Track operational metrics and highlight gaps or risks proactively.

Regulatory Activities Execution

• Ensure timely and accurate execution of regulatory requirements such as CERSAI, CKYC, and other statutory reporting authorities.

Document Management & Custody

• Ensure safe storage and proper handling of all loan documents at the branch.
• Oversee timely and secure dispatch of documents to centralized vault storage with quality checks.

Key Skills & Competencies:

• Strong understanding of HFC operations and regulatory framework
• Knowledge of CERSAI, CKYC, and NHB compliance guidelines
• Attention to detail and documentation accuracy
• Audit handling and compliance orientation
• Strong coordination and stakeholder management skills
• Proficiency in MIS and reporting tools
• Graduate (Mandatory)

Preferred Experience:

• 2–4 years of experience in operations within NBFC/HFC/BFSI sector
• Prior experience in branch operations or loan processing preferred