Branch Operations and Service Manager Swadesh Banking

Group Company: AU Small Finance Bank Limited

Designation: Branch Operations and Service Manager Swadesh Banking

Office Location:

Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.

Primary Responsibilities

• - Oversee branch operations
• Ensure high service standards
• Manage customer relationships
• Ensure compliance with banking norms
  
  

Additional Responsibilities

• - Support branch acquisition targets
• Coordinate with product and operations teams
• Maintain MIS and reports
  
  

Reporting Team

• Reporting Designation:
• Reporting Department:
  
  

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 55%
• Institution tier: Tier 1 / Tier 2
  
  

Required Certification/s: NA

Required Training/s: Branch Operations, Customer Service

Required Work Experience

• Industry: Banking, Financial Services
• Role: Branch Operations, Customer Service
• Years of experience: 4 to 8
  
  

Key Performance Indicators: - Service quality score

• Compliance adherence
• Customer satisfaction
• Operational efficiency
  
  

Required Competencies: - Customer Orientation

• Operational Excellence
• Communication
• Problem-solving
  
  

Required Knowledge: - Branch operations

• Banking products
• KYC norms
  
  

Required Skills: - Interpersonal skills

• MS Office
• CRM usage
  
  

Required Abilities

• Physical: NA
• Other: Leadership, Decision-making
  
  

Work Environment Details: Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India
  
  

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: