Key Responsibilities:
Branch Operations & Management:
- Oversee daily operations of the branch and ensure smooth workflow
- Implement company policies and ensure compliance with academic and ethical standards
- Maintain a high level of service quality in PhD assistance, including research guidance, thesis writing, and publication support
Team Leadership & Supervision:
- Manage and mentor a team of research associates, content writers, editors, and support staff
- Set performance goals and monitor team progress
- Provide training and guidance to improve research quality and client satisfaction
Client Relationship Management:
- Interact with PhD scholars and guide them through the research assistance process
- Address client queries, concerns, and provide customized solutions
- Ensure high customer satisfaction and build long-term relationships
Sales & Business Development:
- Drive revenue growth by acquiring new clients and maintaining existing ones
- Develop marketing strategies to promote the company's PhD assistance services
- Collaborate with universities, research institutions, and scholars to expand business opportunities
Research Quality & Compliance:
- Ensure all research work meets academic integrity and plagiarism-free standards
- Monitor adherence to referencing styles, journal submission guidelines, and ethical research practices
- Stay updated with research trends, university guidelines, and publication standards
Financial & Administrative Responsibilities:
- Manage branch budgets, expenses, and financial targets
- Prepare reports on sales, operations, and client feedback for senior management
- Ensure proper documentation and record-keeping of research projects
Collaboration & Networking:
- Build relationships with professors, universities, and research institutions
- Represent the company at academic conferences, seminars, and research forums
- Identify potential partnerships and collaborations to enhance service offerings
