Branch Manager

Location: PAN India

The Branch Manager is responsible for the overall management and operational efficiency of the branch. Focus areas include acquiring new customers, enhancing the branch's book size, cross-selling various products, ensuring compliance with regulatory requirements, and driving team productivity. The Branch Manager will lead initiatives to foster client relationships and improve operational effectiveness.

Key Responsibilities:

Strategic / Managerial Responsibilities:

- Drive liability generation and new business development, specifically CASA acquisition.

- Promote cross-selling of third-party and asset products.

- Build and maintain relationships with new and existing customers.

Core Responsibilities:

- Manage the profitability and balance sheet of the branch.

- Track daily productivity and book movement to ensure performance metrics are met.

- Onboard branch staff within budgetary constraints.

- Uphold YES Values and ensure commitment to work and standards.

- Provide clear roles and expectations to team members to manage attrition effectively.

- Keep the BEST template updated and ensure timely conduct of BELT sessions.

- Comply with bank policies and procedures.

- Organize customer engagement programs and marketing events.

- Lead employee engagement initiatives in the branch.

- Ensure operational knowledge for daily banking products and services.

- Communicate relevant information effectively to branch employees.

- Escalate business-impacting issues promptly and propose solutions.

- Ensure comprehensive compliance with regulatory and statutory requirements.

- Meet ISO 9001:2000 standards and continuously improve quality.

- Submit timely MIS reports and manage Service RM code allocations.

- Conduct monthly KYC/AML training and ensure proper implementation of CRM protocols.

People Management Responsibilities:

- Foster effective team management and build team spirit.

- Promote learning and skill development within the team.

Risk and Internal Control Responsibilities:

- Ensure the safety and security of bank and customer assets.

- Meet audit deliverables as per regulations.

Minimum Qualifications:

- Graduate or Post Graduate degree, preferably an MBA from a recognized university or esteemed business school.

Professional Certifications:

- AMFI, NCFM, or IRDA certifications will be advantageous.

Skills:

- Strong written and verbal communication skills.

- Proficient in Microsoft Office Suite.

- Excellent networking and interpersonal capabilities.

- High sensitivity to confidentiality and compliance concerns.

- Strong sense of accountability and initiative.

- Good knowledge of regulatory guidelines.