Branch Manager

Job Description:

The Branch Manager will be responsible for overall management and performance of the branch, including day-to-day operations, staff management, student experience, admissions, sales, training coordination, and achievement of business targets. The role requires strong leadership, operational, and people - management skills, with the ability to ensure smooth functioning of the branch and contribute to its growth.

Key Responsibilities:

• Manage and oversee the complete day-to-day operations of the branch and ensure smooth and efficient functioning.
• Take overall responsibility for the performance, productivity, and discipline of all branch staff.
• Lead, supervise, and coordinate employees across departments
• Set team goals, monitor individual and team performance, and ensure achievement of assigned admission, enrollment, revenue and operational targets.
• Monitor daily activities, attendance, punctuality, task completion, and overall staff productivity.
• Conduct regular team meetings and provide guidance, feedback, and performance support to employees
• Monitor the sales and admission pipeline, follow-ups, conversations and revenue performance of the branch
• Ensure proper coordination between all departments
• Ensure branch processes, company policies, reporting procedures, and operational standards are properly followed.
• Prepare and review regular branch performance reports, includings admissions, revenue, staff performance, student activities and operational updates.
• Identify areas for improvement and implement strategies to improve branch productivity, enrollment, student satisfaction, and overall business performance.
• Maintain a professional, disciplined and productive work environment within the branch.
• Coordinate with the management and provide regular updates regarding branch performance, challenges and requirements
• Take ownership of branch-level targets and contribute to the overall growth and development of the institution.

Key Skills & Competencies:

• Strong leadership and team - management skills
• excellent communication and interpersonal skills
• Strong sales and business development understanding
• Operations and people management skills
• Target - oriented and resut driven approach
• problem solving and decision making abilities
• Ability to manage multiple departments and priorities
• Good knowledge of MS Office/Excel and reporting tools

Qualification and Experience

• Bachelor's degree in Business Administration, Management, Education or a related field
• 3 - 4 years of relevant experience in branch management, operations, sales, EdTech, or a similar managerial role
• Prior experience managing a team and handling end-to-end branch operations is preferred.

• Work Location: In person