JOB DESCRIPTION
Experience : 3 - 6 Yrs
Location : Bengaluru / Trichy
Designation : Branch Manager (LAP)
About Company:
It is a leading digital lending platform that provides quick, app-based personal loans to individuals, especially young professionals and first-time borrowers. The platform uses a fully online process—application, verification, approval, and disbursal—making it easy for users to access short-term and small-ticket credit. With a focus on flexible repayment options, simplified documentation, and fast processing, it aims to offer accessible credit solutions to people who may not have a traditional credit history.
Key Responsibilities:
1 Branch Operations Management:
- Oversee the day-to-day operations of the branch, ensuring efficient workflow and adherence to company policies.
- Ensure the branch meets its targets for LAP disbursals, customer acquisition, and revenue generation.
- Implement branch-level strategies to drive business growth and profitability.
- Monitor branch performance through regular reviews and ensure compliance with all operational standards.
2 Sales Leadership:
- Lead the branch's LAP sales efforts, setting targets, and motivating the team to achieve them.
- Develop and implement sales strategies to increase the branch's market share in the LAP segment.
- Identify and pursue new business opportunities, including developing relationships with real estate agents, brokers, and other partners.
- Personally manage key customer relationships and handle complex or high-value LAP transactions.
3 Team Management:
- Recruit, train, and manage branch staff, including sales executives, loan officers, and support staff.
- Conduct regular performance reviews, providing feedback and coaching to ensure staff meet their individual targets and professional development goals.
- Foster a positive and collaborative work environment, encouraging teamwork and high levels of employee engagement.
- Ensure all team members are well-versed in LAP products, compliance requirements, and customer service standards.
4 Customer Relationship Management:
- Ensure the branch delivers a high standard of customer service, building strong relationships with both new and existing clients.
- Oversee the resolution of customer issues and complaints, ensuring prompt and effective solutions.
- Develop and maintain relationships with high-net-worth individuals and corporate clients for LAP offerings.
- Promote customer retention and satisfaction through personalized service and effective problem-solving.
5 Risk and Compliance Management:
- Ensure all LAP loan applications are processed in accordance with company policies and regulatory requirements.
- Work closely with the credit and risk teams to assess and manage the risk associated with LAP transactions.
- Ensure the branch adheres to all regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.
- Conduct regular audits and reviews to ensure compliance and mitigate potential risks.
6 Reporting and Documentation:
- Prepare and present regular reports on branch performance, including metrics such as loan disbursals, conversion rates, and profitability.
- Ensure accurate and timely documentation of all branch activities, including customer interactions and loan processing.
- Maintain up-to-date records in the company's CRM and loan management systems.
- Assist in the preparation of branch-level business plans and budgets.
7 Continuous Improvement:
- Stay updated on industry trends, market conditions, and competitor activities in the LAP segment.
- Identify opportunities for process improvements and implement best practices to enhance branch performance.
- Support the introduction of new products, technologies, and initiatives aimed at improving the LAP offering and customer experience.
Qualifications:
- Education: Bachelor's degree in Business, Finance, or a related field preferred. MBA or equivalent qualification is a plus.
- Experience: Minimum of 7-10 years of experience in sales, with at least 3-5 years in a branch management or leadership role, preferably within the mortgage, real estate, or financial services industry.
Required Skills:
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Deep understanding of LAP products, mortgage lending, and real estate markets.
- Proficiency with CRM software and branch management tools.
- Analytical skills to interpret sales data and make informed decisions.
- Knowledge of relevant laws and regulations governing mortgage lending and branch operations.
