Branch Banking Operations
Role Overview:
Responsible for managing day-to-day branch operations while ensuring quality customer service, accurate documentation, and compliance with banking procedures.
Key Responsibilities
- Handle customer queries and service requests.
- Process account opening and KYC documentation.
- Assist customers with banking services such as debit cards, cheque books, fund transfers, and digital banking.
- Support daily branch transactions and operational activities.
- Maintain accurate customer and branch records.
- Coordinate with internal teams for smooth branch functioning.
- Follow RBI guidelines, bank policies, and internal controls.
- Build customer relationships and explain relevant banking products and services.
