Skills:
Communication Skills, Active Listening, Sales Pitching, Target Achievement, Outbound Calling, Objection Handling, Problem Solving, Object handling,
Job Overview
We are seeking a dedicated BPO Telecaller for our Delhi office. As a fresher-level, full-time position, candidates will be responsible for engaging customers through outbound calling and supporting the sales team. The ideal candidate should have strong communication skills and a problem-solving mindset, even with a minimum work experience of 0-1 years.
Qualifications And Skills
- Strong communication skills essential for effectively engaging with customers and building rapport during interactions. (Mandatory skill)
- Proficient in outbound calling techniques for customer outreach and prospecting. (Mandatory skill)
- Exceptional problem-solving abilities to address customer inquiries and resolve issues efficiently. (Mandatory skill)
- Ability to actively listen to understand customer needs and tailor responses appropriately, enhancing customer satisfaction.
- Skilled in delivering persuasive sales pitches to potential customers to promote products and services effectively.
- Capable of meeting and exceeding target achievements by managing time and resources optimally.
- Competence in handling objections by providing appropriate information and solutions to retain customer interest.
- Adept with object handling to manage data properly and maintain organizational standards during calls.
Roles And Responsibilities
- Conduct outbound calling activities to prospective customers for promoting company products and services.
- Provide clear information and support to customers, addressing their inquiries and resolving concerns effectively.
- Collaborate with team members to achieve sales goals and contribute to the company's growth initiatives.
- Identify potential customer needs and respond with appropriate solutions and service propositions.
- Maintain accurate records of calls and customer interactions to ensure data integrity and support follow-up actions.
- Build and maintain positive relationships with clients to support long-term business engagement.
- Stay updated with product knowledge to offer informed support and advice to enhance customer satisfaction.
- Participate in training sessions to improve skill sets and align with company objectives in sales and service areas.
