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. Determines queue personnel needs during times of heavy call volume.
. Provides schedules for contact centers to ensure maximum performance.
. Forecasts daily contact and technician availability.
. Monitors incoming queues and ensures technicians are available for support.
. Responds to contact center routing and tool outages and other business continuity and recovery
(BCRP) events.
. Monitors queue to determine appropriate resource allocation to meet service level goals.
. Analyzes and escalates issues that may impact the business
NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
Job ID: 136957155
