Description
We are seeking an experienced BPO Manager Training to lead our training initiatives and develop a highly skilled workforce. The ideal candidate will have a strong background in the BPO industry and a passion for training and development.
Responsibilities
- Design and implement training programs for new and existing employees in the BPO sector.
- Conduct training sessions and workshops to enhance the skills and productivity of staff.
- Evaluate the effectiveness of training programs and make adjustments as necessary.
- Collaborate with team leaders to identify training needs and develop appropriate content.
- Maintain training documentation and track employee progress.
- Ensure compliance with company policies and industry standards during training.
- Facilitate onboarding processes for new hires to ensure a smooth transition into the company.
Skills and Qualifications
- 9-13 years of experience in a training or managerial role within the BPO industry.
- Strong understanding of BPO operations and best practices.
- Excellent communication and presentation skills.
- Proficiency in creating training materials and programs.
- Ability to assess training needs and implement effective training strategies.
- Experience with e-learning platforms and instructional design.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
