BPO International Voice Process

Tekishub Consulting Services Private Limited

1-5 Years

Not Disclosed

Pune

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Posted 11 hours ago
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Job Description

Description

We are seeking enthusiastic candidates for the position of BPO International Voice Process in India. This role involves providing exceptional customer service and support through voice communication with international clients. The ideal candidate will possess a positive attitude and a commitment to delivering high-quality service.

Responsibilities

Handle inbound and outbound calls for customer support and sales inquiries.
Provide excellent customer service by addressing customer issues and inquiries effectively.
Maintain a high level of professionalism and empathy during all customer interactions.
Document all customer interactions accurately in the database.
Collaborate with team members to improve processes and enhance customer satisfaction.
Meet and exceed individual and team performance targets.

Skills and Qualifications

Excellent verbal and written communication skills in English.
Strong interpersonal and problem-solving skills.
Ability to work in a fast-paced environment with minimal supervision.
Basic computer skills including familiarity with MS Office and CRM software.
Ability to handle customer complaints with patience and professionalism.
Flexibility to work in different shifts, including evenings and weekends.

Education

Bachelor Of Technology (B.Tech/B.E), Master of Accounting, Masters in Technology (M.Tech/M.E), Master OF Business Administration (M.B.A), Master of Commerce (M.Com), Bachelor of Business Administration (B.B.A), ICWA (CMA), Bachelor of Commerce (B.Com), Post Graduate Diploma in Computer Applications (PGDCA), Chartered Accountancy (C.A), Chartered Accountancy Inter (C.A Inter), Master of Professional Accountancy (MPA), Master in Computer Application (M.C.A), Master of Tax Accounting, Bachelor Of Computer Application (B.C.A), ICWA Inter