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BPO Customer Solutions Specialist Drive@Wroots

0-3 Years

This job is no longer accepting applications

Job Description

Key Responsibilities:

  • Handle inbound customer queries in a professional and friendly manner
  • Identify and resolve customer complaints by providing timely and effective solutions
  • Maintain high levels of customer satisfaction by addressing inquiries promptly
  • Meet individual and team performance metrics such as call handling time, issue resolution, and customer satisfaction
  • Work collaboratively with team members and cross-functional teams to resolve escalated issues
  • Follow company policies, procedures, and quality standards at all times

About Company

Wroots Global is a new age comprehensive Recruitment Solution provider of Talent Acquisition and Recruitment Process Outsourcing solutions. We operate across various industry sector with each division of our business providing a knowledgeable and trustworthy service to specialized areas of the market. Our leadership team are alumni of premier education institutions in India. We come with several decades of collective experience working for global services and consulting firms and understand what helps organizations succeed and what gets people engaged. We help you find, attract and keep talented professionals nationwide so that these trailblazers can continue pushing new boundaries. Our aim is to become leading partner with their clients and provide solutions in the areas of Recruitment, Staffing, RPO, Leadership Hiring and hiring Gig workforce for the clients. Our vision is to assist our clients in the search of outstanding executives of today, who will become visionary leaders of tomorrow. We believe in thorough communication while working on every search assignment with utmost integrity and total dedication.

Job ID: 138120417

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