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ntt data north america

BPO Business support senior Analyst

ntt data north america
Gurugram, Gurugram, India
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Job Description

Key Responsibilities:

Log, categorize, prioritize, and track tickets in ServiceNow

Perform password resets, account unlocks, VPN support, email and application access troubleshooting

Coordinate with internal teams for issue resolution

Follow standard operating procedures and ITIL processes

Ensure SLA adherence and high CSAT scores

  • Preparing documents and presentations

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

Job ID: 148376641

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Last Updated: 26-05-2026 05:29:44 PM
Homejobs in GurugramBPO Business support senior Analyst

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BPO Business support senior Analyst

NTT Data
Gurugram, India

Skills:

Servicenow, Itil, Troubleshooting, VPN support