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Key Responsibilities:
Log, categorize, prioritize, and track tickets in ServiceNow
Perform password resets, account unlocks, VPN support, email and application access troubleshooting
Coordinate with internal teams for issue resolution
Follow standard operating procedures and ITIL processes
Ensure SLA adherence and high CSAT scores
. Preparing documents and presentations
NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967.
Job ID: 148306729
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