Job Description & Responsibilities
As the Buying Program Lifecycle Operations (BPLO) Specialist, you will work with the APJC BPLO Director and be a part of APJC Commerce Operations. In this role, you would be the Subject Matter Expert (SME) and point of contact for handling software deals in direct engagements with the deal stakeholders such as Software Sales Specialists, Account Managers, renewal specialists or partners.
This Role Would Require You To
- Partner with operations managers and the software sales teams to report out to deal stakeholders for major milestones
- Engages with sales specialists or renewal specialists to execute the successful booking of the assigned deals
- Partner with internal and external teams to ensure that the deal aligns with the offers, highlight and any deviations to ensure the deal stakeholders are aware of the pre-requisites, resolve any issues and seeing through successful booking of the deals.
- Align/Engage with other Deal Managers / Specialists to ensure consistency of operational practices, review of best practices, close gaps
- Will be responsible for working in close alignment with the software sales teams
- Evaluates project results against success metrics. Recommends or implements changes to processes, resources and solutions that improve efficiency and end product.
- Keep abreast with changes in Software Offers and their ordering processes to help navigate through complex deal scenarios
- Be able to provide training to the Field sales, Software Sales and Regional operations team on the Offer T&C's and Deal Pre-requisites for seamless booking and delivery
Required Skills
- Outstanding communication skills including rapport building, use of Customer centric language; demonstrating appropriate urgency; active listening skills, questioning, driving understanding and clarification of Customers needs.
- Ability to handle difficult situations, diffuse Customer conflict by showing empathy; accurately positioning no.
- Quick learner who easily applies problem-solving, critical thinking and analysis skills.
- Self-motivated and drive to succeed with natural curiosity, initiative, and tenacity to drive issues to closure.
- Ability to engage and facilitate activities of others, follow up to understand status and help to course-correct to meet encouraged delivery date.
- Excellent time management skills, ability to prioritise multiple tasks while maintaining composure.
- Digital literacy including familiarity with case management systems, email, chat, Windows-based applications; ability to effectively navigate multiple systems at once to accomplish a task.
- Intermediate MS Office skills, particularly MS Excel.
Qualifications & Experience
- Four to Five years proven work experience in areas such as deal operations management and buying program management.
- Consistent track record of executing varied and complex services and business processes.
- Experience working in dynamic and active change environments with teams of various skills, abilities, backgrounds.
- Experience working in remote, global teams (accommodate differing time zones/shifts) in a dynamic business environment.
Why Cisco
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
