Job Title: Boutique Commercial Manager (BCM)
Location: Bengaluru & Delhi
Position Type: Full-Time
Reporting To: Store Manager / Regional Retail Head
Role Overview
We are looking for a detail-oriented, commercially savvy, and customer-centric
Boutique Commercial Manager (BCM) to lead operational excellence at our luxury jewellery boutique. This role is key in driving sales performance, ensuring compliance with stock and process standards, and elevating the client experience in a refined and elegant retail setting.
Key Responsibilities
- Boutique Operations & Compliance
- Oversee daily operational processes, ensuring strict adherence to SOPs for stock handling, billing, documentation, and reporting.
- Monitor the boutique's adherence to brand, safety, and hygiene standards.
- Maintain updated records for audits, inward/outward stock, and internal reconciliations.
- Ensure timely replenishment and accurate tagging of merchandise.
- Inventory & Stock Management
- Supervise daily stock countsopening and closingand validate variances with Store Manager.
- Conduct fortnightly internal audits and reconcile discrepancies.
- Manage inventory movements, transfers, and repairs; coordinate with warehouse or supply chain teams as needed.
- Minimize dead stock through proactive inventory review and rotation.
- Sales & Commercial Coordination
- Work closely with the sales team and Floor Manager to support achievement of boutique targets.
- Track commercial metrics such as sell-through rate, stock-to-sales ratio, and category-wise performance.
- Support the Store Manager in driving promotional activities, clienteling initiatives, and luxury sales behaviour.
- Team Development & Support
- Mentor junior staff on process compliance, system usage, and product knowledge.
- Ensure training is provided on POS systems, stock management tools, and operational checklists.
- Act as the commercial backbone of the boutique, supporting sales associates to stay focused on client service.
- Customer Experience & Support
- Ensure seamless backend coordination during high-value transactions and custom orders.
- Oversee documentation for repairs, returns, exchanges, buybacks, and advance bookings.
- Resolve customer queries related to receipts, invoices, product follow-ups, and service documentation.
Requirements
- Minimum 46 years of experience in boutique/store operations, preferably in luxury jewellery, watches, or high-end fashion.
- Strong understanding of inventory control, reconciliation processes, and stock audits.
- Working knowledge of POS systems, ERP tools, and Microsoft Office (Excel proficiency is a must).
- Exceptional organizational skills with a keen attention to detail.
- Professional demeanor, with excellent verbal and written communication skills.
- Ability to multitask, work under pressure, and prioritize effectively in a dynamic retail environment.
- Fluency in English and local language (Kannada for Bengaluru / Hindi for Delhi).
- Flexibility to work weekends, holidays, and extended store hours as required.
What We Offer
- A chance to be part of a pioneering luxury jewellery brand
- Professional growth through structured training and leadership development programs
- Attractive compensation with performance-based incentives
- A premium, design-driven, and customer-first work culture
