Job Description

Company Description Xpress Health is a rapidly growing healthcare staffing technology company operating in Ireland, the UK, and Australia. Through its AI-enabled platform, Xpress Health connects healthcare professionals with hospitals, nursing homes, and other care facilities, filling open shifts in real time and supporting continuity of patient care. Healthcare workers use the Xpress Health app to access flexible work opportunities, competitive pay, and a wide variety of clinical settings that fit their personal and professional needs. Healthcare facilities benefit from streamlined staffing and scheduling, reduced reliance on overtime, and access to a large, compliant talent pool without the constraints of traditional agencies. The company focuses on improving workforce flexibility while helping organizations maintain safe staffing levels and quality care coverage.
Role Description The Bookings Coordinator is a full-time remote role responsible for managing and coordinating shift bookings between healthcare professionals and partner facilities. In this role, the coordinator will respond to booking requests, confirm and update schedules, and ensure accurate information is recorded in the Xpress Health systems. The role involves communicating with healthcare workers and facility contacts, resolving booking issues, and providing timely customer support through phone, email, and digital channels. The Bookings Coordinator will collaborate with internal teams to optimize staffing coverage, monitor urgent or high-priority shifts, and help maintain service quality and compliance standards. This position requires strong attention to detail, the ability to manage multiple bookings simultaneously, and proactive follow-up to ensure smooth operations and high user satisfaction.
Qualifications

Candidates should possess strong Communication skills, including clear verbal and written interaction with healthcare professionals and facility representatives.
Candidates should possess excellent Customer Service skills to handle inquiries, resolve issues, and support users in a professional and empathetic manner.
Candidates should possess Sales-related skills, such as promoting available shifts, encouraging platform usage, and building positive relationships with partners.
Candidates should possess solid Organization Skills to manage multiple bookings, schedules, and administrative tasks with accuracy and efficiency.
Candidates should possess Training capabilities to guide new users on platform features, booking processes, and best practices.
Additional beneficial qualifications include experience in healthcare staffing or scheduling, proficiency with digital platforms and CRM tools, strong problem-solving abilities, and the capacity to work independently in a remote environment.