Booking & Front Desk Manager

Company Description

The Clay Company is a ceramics studio based in New Delhi and Gurugram, specializing in pottery classes and small batch ceramics for retail and hospitality. The company has a strong focus on creativity, inclusivity, and delivering exceptional experiences to its customers. With a team of like-minded individuals, The Clay Company aims to create beautiful and meaningful pieces that reflect craftsmanship and joy.

Role Description

This is a full-time on-site role for the Bookings & Front Desk Manager at The Clay Company in Gurugram.

Responsibilities

• Welcome and assist walk-in customers
• Manage bookings for classes & workshops
• Handle phone calls, WhatsApp inquiries, and basic follow-ups
• Maintain schedules, customer records, and front desk operations
• Provide excellent customer service and support daily studio activities

Qualifications

• Basic computer literacy
• Good English (written & verbal)
• Strong phone-handling & customer-handling skills
• Warm, professional communication style
• Experience in customer service/front desk roles is a plus

Join a creative, friendly workspace at one of NCR's leading pottery studios!