Key Responsibilities
TSNA Administration & Support
- Install, configure, upgrade, and maintain BMC TrueSight Network Automation (TSNA) environments.
- Perform platform health checks, troubleshooting, and performance tuning.
- Manage TSNA application services, database connectivity, and integrations.
- Handle platform migrations, OS upgrades, and patch management activities.
- Monitor system logs and resolve incidents within agreed SLAs.
Network Configuration Management
- Onboard and manage network devices (Routers, Switches, Firewalls, Load Balancers).
- Perform configuration backups and restoration activities.
- Manage device credentials, realms, and access controls.
- Support network configuration lifecycle management.
Compliance & Audit Management
- Create and maintain compliance policies and rules.
- Perform compliance assessments and remediation tracking.
- Generate compliance reports for PCI DSS, SOX, and internal security audits.
- Investigate and resolve compliance violations.
Automation & Change Management
- Develop and maintain TSNA automation scripts and operational jobs.
- Execute bulk configuration changes across network devices.
- Automate repetitive network operational tasks.
- Support change implementation and rollback planning.
Integration & Reporting
- Integrate TSNA with:
- BMC Helix Operations Management (BHOM)
- Remedy/ITSM
- ServiceNow
- Splunk
- Other monitoring and ticketing tools
- Create dashboards, reports, and operational metrics for stakeholders.
Incident & Problem Management
- Support production incidents and critical outages.
- Conduct root cause analysis (RCA) for recurring issues.
- Collaborate with network, security, infrastructure, and vendor teams.
