Black And White Business Solutions is actively seeking a highly skilled BMC Remedy Developer. This pivotal role requires strong expertise in configuring and customizing various components of BMC Remedy ARS and ITSM modules, including Incident, Problem, Change, Task, SRM, SLM, and CMDB. The ideal candidate will possess robust troubleshooting skills, experience in managing CMDB data models, and proficiency in integrating Remedy with other systems, contributing to seamless IT service delivery.
Must-Have Skills
- Configuring and customizing components of ARS, ITSM: Proficiency in setting up and tailoring various modules of BMC Remedy Action Request System (ARS) and IT Service Management (ITSM), specifically Incident, Problem, Change, Task, Service Request Management (SRM), Service Level Management (SLM), and Configuration Management Database (CMDB).
- Managing CMDB data model and Asset: Expertise in defining, maintaining, and managing the CMDB data model and its related asset records, ensuring accurate and up-to-date configuration information.
- Technical support of the Remedy Suite: Ability to provide comprehensive technical support for the entire BMC Remedy Suite, including CMDB, Asset Management, and core Incident/Problem/Change management processes, across production, test, and development environments.
- Ability to troubleshoot applications at the workflow and database level: Strong capability to diagnose and resolve issues within Remedy applications, understanding workflow logic and interacting directly with the underlying database.
- Experience of Asset Management: Practical experience with BMC Remedy Asset Management module, including lifecycle management of IT assets.
- Create and/or update Remedy documentation: Proficiency in producing and maintaining clear, concise Remedy documentation in compliance with software lifecycle methodologies.
- Integration of Remedy with other systems using webservice, REST and APIs: Proven experience in integrating BMC Remedy with diverse external systems using various methods such as web services, REST APIs, and other application programming interfaces.
- Must have experience with direct database query technologies: Ability to write and execute direct database queries (e.g., SQL) for data retrieval, analysis, and troubleshooting within the Remedy database.
Good to Have Skills
- Ability to troubleshoot applications at the workflow and database level: Advanced capability to diagnose and resolve issues at both the workflow and direct database interaction levels.
- Managing CMDB data model and Asset: Specialized expertise in governing and evolving the CMDB data model and meticulously managing asset data.
Roles and Responsibilities
- Possess a strong foundation in BMC Remedy Development experience, including a Bachelor's Degree.
- Exhibit strong troubleshooting skills to quickly diagnose and resolve complex technical issues within the Remedy environment.
- Demonstrate extensive BMC Remedy product line experience across all modules, including ARS, Service Desk, Change Management, SRM, Asset Management, CMDB, DWP (Digital Workplace), DWPA (Digital Workplace Advanced), Dashboard/Smart Reporting, and SSO (Single Sign-On).
- Possess significant experience with integration methodologies like REST, Web Services, etc., enabling seamless connectivity with other enterprise systems.
- Have practical experience of working on various Operating Systems and Databases that support BMC Remedy deployments.
- Exhibit experience of working in the latest Remedy versions on Helix, demonstrating familiarity with modern Remedy cloud deployments and features.
- Show exposure to agile methodology and tools, contributing effectively within agile development environments.
- Possess comprehensive knowledge of BMC Remedy ARS (Action Request System).
Qualification
CTC Range
Notice Period
Interview Mode
Contact: Bhuvaneshwari S Senior Specialist Black and White Outsourcing Pvt Ltd Bangalore, Karnataka, INDIA. Email: [Confidential Information] | Website: www.blackwhite.in
