Blended Process

Key Responsibilities:

Blended Process (Voice + Non-Voice):

• Manage inbound/outbound customer calls and chat/email interactions.
• Switch smoothly between voice and non-voice communication channels.
• Ensure high-quality customer experience across all channels.
• Achieve sales targets or service goals as per process requirements.

Eligibility & Requirements:

• Education: 12th pass or any graduate.
• Experience: Freshers welcome; prior BPO/chat support experience is a plus.
• Excellent written English communication skills (grammar, spelling, clarity).
• Typing speed of 30-35 WPM with accuracy (for chat roles).
• Good multitasking ability and computer proficiency.
• Comfortable working in rotational shifts, including nights and weekends.

Preferred Skills:

• Familiarity with CRM software and ticketing tools.
• Patience and empathy while dealing with customers.
• Ability to handle multiple chat windows and calls simultaneously (for blended roles).
• Basic problem-solving and product knowledge.