Blended Customer Support Agents (Voice + Chat).
Artech Infosystems Private Limited- Posted 14 hours ago
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Job Description
We are hiring Blended Customer Support Agents (Voice + Chat).
Job Details:
- Role: Blended Customer Support Agent (International Voice + Chat/Messaging)
- Experience: Minimum 2 years in international customer support, with experience in both voice and chat
- Industry (mandatory): FinTech, Banking, Insurance, Financial Services; Crypto experience
- Location: Work from Office
- Shift: Rotational shifts and week-offs
- Contract: 9 months, extendable
Key Requirements:
- Strong verbal and written communication skills
- Experience handling complex queries, escalations, and high ticket volumes
- Knowledge of customer support metrics such as CSAT, QA, TTR, and FCR
- Basic awareness of AI-powered support tools is preferred
- Versant requirement: C1 level, with an expected score of 75–77+
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Key Skills
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.