Billing Operations Senior Analyst

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Job Description

Position Summary: Accounts Receivable Senior Analyst to provide financial, clerical and administrative services to ensure efficient, timely and accurate payment of accounts under his or her control. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to provide support on any other job-related assignments by authorized leadership.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Essential Functions (Duties and Responsibilities):

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please list the responsibilities in order of importance starting with the most critical.

100% Responsibilities may include, but are not limited to:

• Follow established procedures for processing receipts, relating to lockbox deposits, chech deposits, ACH/Wire payments, and Returns, etc
• Work together with internal and external customers for the improvements in cash application, as well as collections and credits processing. Carry out billing, collection and reporting activities according to specific deadlines
• Monitoring customer account details for non payments, delayed payments and other irregularities
• reconciliation of accounts
• Capable of resolving complex issues about collections.
• Maintain accounts receivable customer files.
• Investigate and resolve customer queries/accounts with respect to billing issues and discrepancies relating to customer payments
• Process adjustments such as bad debt write offs and bad debt allowances for month end
• Follow up on past due accounts and report on the progress of collection efforts on a weekly basis
• Communicating with customers via phone, email, mail or personally
• Assist in recruiting, training as well as motivate an accounts receivable team.

Education & Experience Required:

• Bachelor's degree is mandatory
• Knowledge of accounts receivable
• Knowledge of office administration and procedures
• Knowledge of general bookkeeping procedures
• Proficient in relevant computer applications
• 5+ years accounts receivable and general accounting experience

Knowledge & Skills:

• Attention to detail and accuracy
• Interpersonal skills
• Good communication skills
• Organizational skills
• Information management
• Problem-solving skills
• Decision-making skills
• Stress tolerance
• Tenacious
• Negotiation skills
• Conflict management skills