Billing Operations Associate

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Billing Operations Associate

Role Summary:
Bring precision and consistency to athenahealth's billing operations by helping ensure invoices and revenue recognition are complete, accurate, and aligned with customer contracts. This Associate-level role is based inChennai, Indiaand is aHybridposition. You will support day-to-day billing activities, help resolve invoice-related issues, and contribute to strong financial controls and customer experience. This role reports to theAccounting Manager.

Team Summary:
The Billing Operations team is responsible for processing client invoices accurately and on time, supporting compliant revenue recognition, and maintaining strong operational controls across the billing lifecycle. The team works closely with internal partners across Sales/Sales Operations, Legal, Customer Success, IT, and Finance to support contract execution, billing accuracy, and issue resolution. In this role, you will contribute to best practices that improve billing quality, strengthen cross-functional coordination, and support timely communication with both internal and external stakeholders. The team's work is essential to supporting client satisfaction, reducing billing issues, and maintaining the financial health of athenahealth.

Essential Job Responsibilities:

• Reviewcustomer contracts, billing inputs, and supporting documentation to help ensure invoices are complete, accurate, and compliant with contract terms.
• Prepareand process recurring and non-recurring invoices in accordance with established billing schedules and controls.
• Validaterevenue recognition inputs and assist with ensuring revenue is recorded accurately and in alignment with policy and contract requirements.
• Investigatebilling discrepancies, invoice exceptions, and customer inquiries, and partner with internal teams to resolve issues in a timely manner.
• Maintainaccurate billing records, supporting documentation, and audit-ready files for assigned accounts and transactions.
• Coordinatewith Sales/Sales Operations, Legal, Customer Success, IT, and Finance to clarify contract terms, resolve billing dependencies, and support process continuity.Monitorbilling activity, aging items, and open issues to help identify trends, risks, and opportunities for process improvement.
• ApplyAI-enabled tools and approved automation features to help organize billing data, draft routine communication, and improve efficiency while following internal controls and reviewing outputs carefully.Supportmonth-end, quarter-end, and year-end close activities related to billing and revenue recognition.
• Escalatematerial contract, billing, or revenue recognition concerns to the appropriate leader for review and guidance.

Additional Job Responsibilities:

• Assistwith documentation updates for billing procedures, process changes, and internal reference materials.
• Participatein testing or validation activities for billing system changes, process enhancements, or workflow updates.
• Helpprepare reporting or summaries related to billing status, open items, and transaction activity.Contributeto training or knowledge-sharing efforts within the team as processes evolve.
• Supportspecial projects related to billing operations, contract review, or revenue process improvements.Partneron ad hoc requests from leadership related to billing analysis or operational support.

Expected Education & Experience:

• Bachelor's degreein Accounting, Finance, Business Administration, or a related field, or equivalent practical experience.
• 4 to 9 years of experiencein billing operations, accounts receivable, revenue operations, or a related finance function.
• Experienceensuring invoicing and revenue recognition are complete, accurate, and compliant with customer contracts.
• Knowledgeof billing processes, revenue recognition concepts, and financial controls.
• Experienceworking with cross-functional teams such as Sales, Legal, Customer Success, IT, and Finance.
• Abilityto review contracts, interpret billing terms, and apply them to invoice preparation and revenue activities.
• Proficiencywith Excel and financial or ERP systems used for billing and reporting.Strong communication skillswith the ability to document issues clearly and coordinate resolution across teams.
• Experiencein a hybrid work environment and ability to collaborate effectively with distributed teams.