Summary:
We are seeking a detail-oriented Billing Operations Analyst to support manual invoicing operations for merchant billing. This role will be critical in ensuring accurate and timely billing processes including customer setup, invoicing, and customer communication. All stakeholders are located in the United States, so this role requires availability to overlap with US business hours.
Responsibilities:
- Complete customer account setup and configuration across multiple systems.
- Execute monthly manual invoicing processes for JWOS merchant accounts with attention to detail and adherence to billing schedules.
- Perform regular reconciliation of billing records to ensure accuracy and completeness.
- Analyze billing data to identify discrepancies and support process improvement initiatives.
- Track efficiency metrics and report on performance.
- Collaborate with customer service, sales, and finance teams to troubleshoot billing inquiries, resolve discrepancies, and escalate complex issues to appropriate stakeholders.
- Complete ticket assignments related to billing inquiries, ensuring accurate and timely responses to internal and external customers.
- Maintain comprehensive documentation of billing procedures, invoicing activities, and reconciliation results.
Requirements:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- 5-7 years of experience in billing operations and/or accounting.
- Strong understanding of billing systems and accounting principles.
Required Skills:
- Advanced Excel skills for data analysis and reporting (pivot tables, lookups, common formulas).
- Excellent analytical and problem-solving skills.
- Exceptional attention to detail and commitment to accuracy.
- Strong communication skills for cross-functional collaboration.
- Proficiency in billing software and Microsoft Office Suite.
- Ability to manage multiple priorities and meet monthly deadlines.
- Adaptability to work in a fast-paced and changing environment.
Preferred Skills:
- Experience with manual billing processes in high-volume environments.
- Knowledge of revenue recognition principles.
- Understanding of industry regulations and compliance requirements (e.g., GAAP, SOX).
- Experience working with enterprise-level billing.
- Process documentation and improvement mindset.
- Analytical thinking and data-driven decision making.
- Effective communication with technical and non-technical stakeholders.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Strong customer service.
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