We are seeking an experienced and detail-oriented Billing Manager to lead and manage end-to-end billing operations. The role is responsible for ensuring accurate and timely invoicing, revenue assurance, vendor settlements, reconciliations, customer billing dispute resolution, and process governance.
The ideal candidate should have strong experience in subscription-based and usage-based billing environments, team management, financial reconciliations, and billing automation initiatives. Experience in Telecom, Satcom, Maritime, ISP, SaaS, or technology-driven service industries will be highly preferred.
Key Responsibilities
1. Billing Operations & Invoicing
· Manage end-to-end billing activities for all services including VSAT Services, Starlink Services, Maritime Connectivity Services , IoT Connectivity Solutions , DID & Value-Added Services
- Generate accurate and timely customer invoices through billing platforms such as IBIS, Zoho Books, ERP systems, and related tools.
- Validate usage records, subscription plans, rate cards, contract terms, pro-rata calculations, and billing adjustments.
- Ensure billing accuracy and timely invoice generation in accordance with customer agreements and service contracts.
- Monitor billing cycles and ensure adherence to defined billing timelines and SLAs.
2. Revenue Assurance & Billing Controls
- Establish controls to prevent revenue leakage and billing inaccuracies.
- Conduct regular reviews of billing data, usage records, and pricing structures.
- Identify missed revenue opportunities, duplicate billings, under-billing, and billing exceptions.
- Work closely with Sales, Operations, and Service Delivery teams to ensure billing alignment with contracted commercial terms.
3. Vendor Settlements & Payout Management
- Manage monthly and quarterly payouts to vendors, service providers, and channel partners.
- Validate vendor invoices against system records, customer billings, and contractual commitments.
- Ensure accurate settlement calculations in line with pricing agreements and revenue-sharing models.
- Coordinate with vendors to resolve billing discrepancies and settlement disputes.
4. Reconciliations & Accounts Receivable Monitoring
- Perform monthly reconciliations between:
- IBIS Usage Records
- Vendor Bills
- Customer Invoices
- Zoho Books / ERP Data
- Reconcile Statements of Account (SOA) with customers and vendors.
- Track outstanding receivables and support collection efforts.
- Maintain billing and revenue reports ensuring accuracy and completeness.
5. Customer Billing Support & Dispute Resolution
- Manage customer billing inquiries and disputes within defined SLA timelines.
- Collaborate with Sales, Customer Support, Logistics, and Service Delivery teams for issue resolution.
- Review and recommend billing adjustments, credits, debit notes, and credit notes where applicable.
- Enhance customer satisfaction through timely and effective query resolution.
6. Compliance, Audit & Governance
- Ensure adherence to contractual, financial, and regulatory requirements.
- Maintain billing policies, process documentation, and Standard Operating Procedures (SOPs).
- Support internal audits, statutory audits, and compliance reviews.
- Ensure proper audit trails and documentation for all billing transactions and adjustments.
7. Process Improvement & Automation
- Drive billing process optimization and automation initiatives.
- Identify opportunities to improve efficiency, accuracy, and turnaround time.
- Develop and implement workflow enhancements and reporting automation.
- Establish KPIs and dashboards to monitor billing performance and team productivity.
8. Team Leadership & Stakeholder Management
- Lead, mentor, and develop the billing operations team.
- Set performance goals and monitor team deliverables.
- Foster collaboration with Finance, Sales, Operations, Customer Support, and Vendor Management teams.
- Drive a culture of accountability, continuous improvement, and customer focus.
Qualifications
- Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or related field.
- MBA (Finance), CA Inter, CMA/ICWA, or equivalent professional qualification will be an advantage.
Experience
- 6–10 years of experience in Billing Operations, Revenue Assurance, Finance Operations, or Telecom Billing.
- Minimum 3–4 years of team management experience (mandatory).
- Experience in Telecom, Satellite Communications, ISP, Maritime, SaaS, Subscription Billing, or Technology Services industries preferred.
Technical Skills
Strong Working Knowledge Of:
- Subscription-Based Billing
- Usage-Based Billing Models
- Revenue Assurance & Leakage Control
- Accounts Receivable Tracking
- SOA Reconciliation
- Vendor Settlement Management
- Contract & Pricing Validation
- GST & Invoice Compliance
- Financial Reconciliations
Systems & Tools:
- Zoho Books
- IBIS Billing Platform
- ERP Systems
- Microsoft Excel (Advanced)
- MIS & Dashboard Reporting Tools
