We are seeking an experienced and driven
Team Lead Billing (Manager)
Supervise and coach a team of billing senior officers ensuring timely, accurate invoice processing while maintaining quality standards and operational efficiency. Act as first-line escalation point and performance manager, fostering team development and collaboration.
Team Leadership & Supervision
- Supervise 6-8 billing specialists with daily work allocation and prioritization
- Monitor individual and team productivity, quality, and cycle time metrics
- Provide real-time coaching and guidance on complex invoices or process questions
- Foster collaborative team culture with knowledge sharing and peer support
Performance Management
- Set individual performance goals aligned with BMT objectives
- Deliver mid-year and annual performance reviews with development feedback
Quality Review & Escalation Handling
- Conduct first-line quality review on sampled invoices before delivery
- Cross check high-value invoices or complex pricing scenarios
- Handle escalations from billing officers on technical or policy questions
Operational Planning & Coordination
- Manage team workload distribution balancing volume, complexity, and skill levels
- Adjust staffing for quarter-end peaks, absences, and training needs
- Coordinate with other Team Leads on cross-LoB support during surges
- Support wave go-lives with stabilization oversight and issue triage
Training & Development
- Onboard new team members with hands-on job shadowing and mentoring
- Identify skill gaps and coordinate training interventions
- Share best practices and lessons learned within team
- Support Training Specialist with scenario development and case studies
Your profile:
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- 7-10 years billing or finance operations experience
- 2-3 years supervisory or team lead experience (managing 5+ people)
- Deep technical knowledge of billing processes, pricing models, and SAP
- Strong people management and coaching skills
Key competencies:
- Team leadership and motivation
- Operational planning and prioritization
- Performance coaching and feedback delivery
- Conflict resolution and problem-solving
- Cross-functional collaboration and communication
