Billing Associate

About the Role:

• Review and verify order information entered into SAP/SFDC system
• Process customer orders within established deadlines. Respond to customer inquiries regarding order status.
• Manage the order life cycle, order monitoring, permissions and billing/credits/cancellations for new and renewal orders according to established policies and procedures
• Implement release of billing for all services and charges.
• Prepare and send invoices to clients in a timely manner.
• Handle billing inquiries from clients, providing prompt and professional responses.
• Resolve billing disputes by investigating issues and coordinating with relevant departments.
• Process billing corrections as needed to ensure accurate records.
• Prepare regular reports on billing status and revenue collection.
• Work collaboratively with other departments such as Sales, Account Management, Collections, Product Support and Operations to resolve customer issues.
• Maintain high levels of customer satisfaction
• Accountable for adhering to SOX compliance controls and 3rd party guidelines.
• Manage internal queries relating to order status, billing, permissions, and compliance issues.
• On a back-up basis, handle inbound customer calls relating to product/ service queries, claims, subscription and accounts receivable queries.
• Lead adhoc initiatives with relevant groups, ensuring customer requests are successfully implemented.
• Spot trends and make recommendations for enhancing systems and procedures.

About You:

• Graduate/Post Graduate in Accounting with 1 years of relevant experience
• Necessary industry experience & associated number of years of experience
• Good problem-solving skills, written and verbal communication skills.
• Have a good knowledge on multiple portals uploads like (Ariba,Coupa).
• Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
• Good knowledge of MS Office and ERP (applicable AR systems)
• Must possess and demonstrate exceptional organizational and communications skill.