Billing and Order Management Specialist
The Billing/Order Management Specialist will play a great role in overseeing and assisting with smooth end-to-end order management and billing processes. This position involves having a keen eye for detail and the ability to collaborate effectively with cross-functional teams to ensure seamless order processing and accurate client billing. The ideal candidate will also have a proven track record in delivering excellent customer service and resolving issues promptly.
Order Processing:
- Review, validate and process all order and sales contract information for completeness with high focus on accuracy.
- Provide support and assist in the resolution & clarification of order information and invoicing.
- Support period close activities by reviewing booking and sales reports to reconcile any discrepancies
- Collaborate with internal teams for contract review, order generation and potential billing issues
Billing:
- Assist with billing operations, including creating invoices for accuracy and compliance with company policies & procedures
- Work closely with Accounts Receivable on billing discrepancies
- Answer inquiries from customers by email
Skills required:
- NetSuite billing experience required, 2+ years
- Basic knowledge of US accounting standards for revenue
- Clear and grammatically correct verbal and written communication skills
- Ability to identify, analyze, and resolve issues in a timely manner
- Familiarity with the overall quote to cash process
- Proven ability to work autonomously
- B2B SaaS/software industry experience, is a strong plus
