Position Summary
We are looking for a Billing and Collections Specialist with prior experience in the service industry. The role involves managing billing operations, monitoring accounts receivable, ensuring timely collections, and maintaining accurate financial records while coordinating closely with customers and internal teams.
Key Roles & Responsibilities
- Handle end-to-end billing and invoicing for service-based customers as per agreed contracts and timelines.
- Manage accounts receivable and monitor customer ageing reports.
- Follow up with customers for outstanding and overdue payments through emails, phone calls, and meetings when required.
- Prepare and share customer outstanding statements on a regular basis.
- Perform customer ledger reconciliation, bank reconciliation, and other related reconciliations.
- Record customer payments (Cheque, NEFT, RTGS) accurately in the ERP/accounting system on a daily basis.
- Prepare daily, weekly, and monthly billing, collection, and outstanding MIS reports.
- Coordinate with sales, operations, and internal teams to resolve billing discrepancies and payment-related issues.
- Address customer queries related to billing, invoicing, and collections in a professional manner.
- Ensure compliance with company policies, service agreements, and internal control procedures.
Educational Qualifications
- Bachelor's degree in Commerce, Accounting, Finance, or a related field.
Experience
- 4-8 years of experience in Billing and Collections, preferably in the service industry (facility management, logistics, IT services, infrastructure services, etc.).
Skills & Competencies
- Strong understanding of service billing and accounts receivable processes.
- Experience working with ERP/accounting software.
- Proficiency in MS Excel and reporting.
- Excellent communication and follow-up skills.
- Strong attention to detail and ability to meet deadlines.
- Ability to manage multiple clients and service contracts.
Preferred Skills
- Knowledge of GST invoicing for service-based billing.
- Experience handling high-volume client accounts.
- Ability to work independently and collaboratively with cross-functional teams.
Job Types: Full-time, Permanent
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
- Working Days - Monday to Friday (Saturday & Sunday Off)
- Working Time - 10 AM to 7 PM
Work Location: Lower Parel, Mumbai
