Billing Analyst III

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands.

The dream of personalizing content to all 15 billion phones on the planet is no fairy tale! More than 150,000 businesses, including many of the world's largest companies and mobile operators, use Sinch's advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every one of our more than 5,000 employees across 55 different countries.

The essence of the role: Billing Analyst

The Voice Billing/Billing Analyst will be responsible for accurate and timely billing operations within the Order-to-Cash (O2C) process. The role involves manual billing entries, customer setup, rate validation, monthly reporting, dispute management, audit support, and invoice creation across multiple billing systems. Strong analytical skills, attention to detail, and advanced Excel knowledge are essential.

Your responsibilities

Billing Operations

• Ensure accurate and timely financial reporting and compliance.
• Enter accurate billing requests into TASC, including:
  • Customer setup, rate entry, rate validation
  • Trunk Group Assignment and Circuit Assignment
  • Manual facility billing for GTS, S-GTS, and Facilities
• Enter billing requests into IDI, including:
  • Customer setup
  • Updating tax exemption status
  • Late payment charges (LPC) setup
  • Minimum Commit setup
• Enter billing requests into INTEC for CABS facility invoicing.

2. Monthly Reporting

• Create accurate billing uploads and month-end reports across billing systems such as INTEC, Vitelity, Phaxio, Manual Billing, TASC, and QuickBooks.
• Transform monthly reporting data into billing upload formats for accounting and GL entry.

3. Audit Support

• Own quarterly and yearly audit processes for revenue selections, including retrieving data for invoices and master service agreements (MSAs).

4. Dispute Management

• Manage dispute resolution processes from customer invoicing across IDI, INTEC, and manual invoices.
• Identify root causes of disputes and provide clear communication on solutions.

5. Credit Approvals

• Handle credit approval processes, documenting root cause, solution, and credit justification.

6. Invoice Creation

• Ensure accurate billing information entry and invoice creation in QuickBooks and other relevant billing platforms.

Skills & Experience

• 4-8 years of experience in billing, invoicing, or revenue operations, preferably in a shared service or GCC environment.
• Strong Excel skills: Pivot Tables, VLOOKUPs, subtotals, combining tabs, graphs, and data manipulation.

• Entry-level Access skills: creating tables, importing data, and using query tables.

• Ability to manually interpret and enter data from contracts, emails, and monthly usage.

• Critical thinking, analytical skills, and problem-solving mindset.

• High attention to detail and ability to manage multiple billing scenarios.

• Flexible mindset with the ability to work with complex billing rules and large datasets.

• Hands-on experience with billing systems such as: TASC, IDI, INTEC, Vitelity, Phaxio, Manual Billing tools, QuickBooks (for invoice creation)

Personality

• You are detail-oriented, analytical, and proactive.
• You thrive in a structured yet dynamic environment.
• You take ownership and are accountable for delivering high-quality results.
• You are a collaborative team player who enjoys solving operational challenges.
• You are adaptable and open to continuous learning and process improvement.
• You communicate clearly and confidently in English-both written and spoken.

Being you at Sinch:

We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.

We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Your life at Sinch:

Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you'll be reaching for the opportunities that match where you want to take your career. It's closer than you think.

Are you ready Join us on our journey!

Know more about us: www.sinch.com