Job Description
Billing Process Trainee/Advisor/Senior Advisor
Shift Timings
Fixed Morning : Night Shift (6:30 PM to 3.30 AM)
Location
WTW Global Delivery and Solutions India Private Limited
Plant No. 6, Godrej & Boyce Mfg. Co. compound, Pirojshanagar, L.B.S Marg, Vikhroli (West)
Mumbai 400 079
India
Principal Duties/Responsibilities
- Review, Analyze and assess carrier/broker documentation for processing insurance billing
- Process Agency bills including endorsements, audits, cancellations, extensions, new accounts, renewals, reports and fees
- Generate and send the invoices to customers via Mail/E-mail
- Handle undelivered invoice exceptions in timely manner
- Following SOPs Client/Carrier specifications and adherence of all statutory requirements
- Liaise with Client Managers and Client Support Service Teams for agency bill issues and resolve discrepancies
- Timely and effective responses to all queries, requests, corrections, etc. received from field offices / Service centers in centralized agency mailboxes
- Develop a sound understanding of the Billing Process along with the related upstream and downstream process
- Maintain Quality and Turnaround standards.
- Participate and contribute in potential process improvement areas
- Ensure ongoing, effective relationships with stakeholders (Internal/external).
