Job Title: Customer Service Representative Indonesian (Malay - Javanese)
Department: Customer Support / Language Services
Location: Noida, Uttar Pradesh, India
Job Type: Full-time
Shift: US Shift (Rotational PST Time)
Proposed Start Date: 27 April 2026
About the Role
You will be responsible for facilitating verbal communication between English-speaking clients and non-English-speaking customers through real-time interpretation, ensuring clarity, accuracy, and professionalism at all times.
Responsibilities
- Provide real-time, consecutive or simultaneous interpretation between English and Indonesian (Malay - Javanese) during customer calls.
- Assist U.S. customers in resolving queries, issues, or concerns in a courteous and efficient manner.
- Accurately relay information without adding, omitting, or distorting the meaning.
- Handle confidential and sensitive information with discretion and professionalism.
- Maintain high-quality standards in interpretation, ensuring clarity, tone, and context are preserved.
- Work closely with team leads and QA to continuously improve communication quality and customer satisfaction.
- Adhere to call handling metrics, quality benchmarks, and compliance requirements.
- Stay updated with any cultural nuances, terminology, or client-specific information relevant to interpreting services.
Qualifications
- Fluency in English and Indonesian (Malay - Javanese)
- Minimum 1-2 years of experience in an international call center.
- Prior experience in language interpretation is mandatory.
- Excellent listening, retention, and note-taking skills.
