Big Data + SRE(Production Support)

Job Description

Roles and Responsibilities

Ensure technical assurance in significant projects, for the delivery of quality technical deliverables

Well versed with ITIL Concepts - Incident, Problem, change and Release Management

Knowledge management Perform and manage incident and event tickets, determine priority, and resolution from Level 1 escalation within defined SLA in compliance to Client's incident management process

Escalate incident and event tickets to Level2 teams within defined SLA in compliance to client's incident management process

Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution

Provide trend analysis and root cause analysis on recurring incidents and defects

Review and plan continuous improvements to ensure smooth running of the applications

Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc.)

Build and update knowledge base from incident and problem tickets

Must comply with client's standards such as the System Development Life Cycle (SDLC), IT security policies, best practices, procedures & guidelines

Requirements

Minimum 4+ years proven working experience

Must have good understanding of ETL /Big Data Platform

Hand on experience on Spark, Hive, Pyspark, Python, Hadoop/Cloudera

Any Cloud Storage platform

Data management/processing/governance tools experience

Awareness of Agile Frameworks and JIRA

Familiar with prod support role and should be ready to work in 24/7 support with rotational shifts

Master or bachelor's degree in computer science or a related field