Key responsibilities and accountabilities
- Contributing to system design and maintenance
- Documenting designs and policies
- Cross train over multiple platforms
- Ticketing work service requests
- Deployments
- Early morning (EST) monitoring and communications
Goals
- Maintain 99.94 SLA
- Secure Stable Reliable Systems
- Operational Excellence
Knowledge, skills and abilities
Education & Experience
- Required:
- 5+ years of experience in BI system/platform administration.
- MicroStrategy Strong experience (Platform Engineering and Administration)
- Python
- Rest API
- OS (RHEL and/or Windows) working experience
- Skilled Admin/Engineer of general BI Platforms (Infrastructure and Application)
- Design, build and deliver platforms that sustain operational excellence
- Build processes and platforms which are fault-tolerant, self-healing, reliable, resilient, and secure
- Actively participate in architecture reviews, support overall platforms, support the establishment of standard processes and frameworks
- Take an open and transparent approach to the work by sharing expertise, consulting peers for problem-solving, and by being a mentor to your peers
- Quickly analyze, evaluate, and select appropriate resolutions to highly intricate and technical issues
- Experience applying software upgrades and patches
- Experienced with monitoring and alerting practices
- AWS skills
- Infrastructure as code
- Cloudwatch
- Lambda
- EC2
- IAM
- Cloudformation templates
- Enthusiastic willingness and demonstrated ability and to learn new technology
- Strong troubleshooting skills
- Comfortable with on call support and off hour maintenance
- Work effectively and in real-time with other engineers, product managers, and customers to deliver on collective goals
- Experience servicing end users directly and demonstrated customer service skills
Additional / preferred skills:
- Microstrategy, Tableau, or other BI Tool Administrative/Engineering experience
- Unix
- Bash shell scripting
- React/Angular
- Java
