BGSW_2026_IT_Manager

Job Description

Roles & Responsibilities:

Role Summary

The Engagement Manager & Account Manager is accountable forend-to-end ownership of customer engagement, encompassingaccount management, service delivery, and project/program executionacrossManaged Services (Infrastructure SAP)anddevelopment initiatives.

The role demandsstrong customer-facing leadership, with the ability to engageCXOs including the CEO, translate business objectives into executable IT outcomes, and ensure predictable delivery, service stability, and financial performance. Priorprogram or project management experienceandmandatory hands-on exposure to either Infrastructure or SAP landscapesare essential.

Qualifications

Educational qualification:

• Bachelor's degree in Engineering / MCA / MBA.

• PMP / PRINCE2 / Agile certification preferred.

• ITIL certification is an advantage

Experience :

15-18 years

Mandatory Experience

• Prior experience asProgram Manager / Project Managerin enterprise IT environments.

• Mandatory domain background in either Infrastructure or SAP(one is compulsory).

• Strong experience managingManaged Services (Infra and/or AMS)alongside projects.

• Proven ability to managesenior customer stakeholders, including CXOs and CEOs.

Functional & Technical Skills

• Strong understanding ofManufacturing business processes (mandatory), with working knowledge of Purchasing, Sales, and Finance.

• Expertise inSDLC, ITIL-based service management, Agile/Hybrid delivery models.

• Strong financial acumen with experience inbudgeting, forecasting, and P&L management.

• Excellent communication, negotiation, and conflict-resolution skills.

Preferred Skills :

Additional Information

Key Responsibilities

Account & Engagement Management

• Own theoverall customer relationshipas the single point of accountability for IT delivery and operations.

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