Beverage Manager

Summary

Administration

• Ensures all Food and Beverage activities align with the Corporate Strategy and verifies effective implementation of relevant hotel initiatives.
• Oversees the preparation, review, and updating of Bar Operations Manuals within the Food and Beverage Division.
• Conducts regular divisional communication meetings and ensures departmental briefings are effective and held as required.
• Serves as the representative of the Bar function within the Food & Beverage department.

Customer Service

• Ensures the consistent delivery of the brand promise and provides exceptional guest service at all times.
• Offers excellent service to internal customers across departments.
• Handles guest and internal customer inquiries and complaints courteously and efficiently, ensuring issues are resolved satisfactorily.
• Maintains positive interactions and professional working relationships with guests and colleagues.
• Establishes rapport with guests and fosters strong customer relationships.

Operational

• Ensures all minimum brand standards are implemented and adhered to.
• Embraces and promotes all Touches of Hyatt initiatives and the Food and Beverage Top 20 standards.
• Reviews Consumer Audit results and ensures necessary improvements are implemented promptly.
• Works closely with Outlet team members in a collaborative and flexible manner, contributing to the overall success of the hotel and guest satisfaction.
• Collaborates with other departments with a spirit of teamwork and shared success.
• Presents menus and beverage lists, responds to guest inquiries, and offers appropriate food and beverage recommendations.
• Ensures proper maintenance of all food and beverage items, equipment, and facilities in accordance with the Departmental Operations Manual.
• Maintains thorough knowledge of the Outlet's menu and wine list.
• Ensures effective upselling of beverages and facilitates relevant training for the team.
• Maintains appropriate par levels of beverages and guest supplies.
• Strictly adheres to Finance policies and procedures regarding cashiering and cash handling.

Personnel

• Supports the implementation of The People Philosophy and demonstrates Hyatt's Values and Cultural Characteristics in daily operations.

Other Duties

• Attends and actively participates in all required training sessions and meetings.
• Demonstrates responsible behavior at all times, positively representing the hotel, the team, and Hyatt International.
• Maintains professional relationships with representatives from competitor hotels, business partners, and other organizations.
• Reads and complies with the hotel's Employee Handbook, particularly policies related to computing resources, fire safety, hygiene, health, and general safety.
• Upholds high standards of personal grooming and professional appearance.
• Responds proactively to changes within the Food and Beverage function, based on industry, company, and hotel requirements.
• Performs any other reasonable duties as assigned.

Qualifications

Qualifications

• A degree in Hospitality or Tourism Management is preferred.
• Minimum of 2 years experience in a similar role within hotel operations, with strong expertise in mixology and beverages.
• Exceptional customer service, communication, and interpersonal skills.
• Solid understanding of business management and accounting principles.
• Ability to delegate responsibilities effectively and optimize resource utilization.