Ensures all Food and Beverage activities align with the Corporate Strategy and verifies effective implementation of relevant hotel initiatives.
Oversees the preparation, review, and updating of Bar Operations Manuals within the Food and Beverage Division.
Conducts regular divisional communication meetings and ensures departmental briefings are effective and held as required.
Serves as the representative of the Bar function within the Food & Beverage department.
Customer Service
Ensures the consistent delivery of the brand promise and provides exceptional guest service at all times.
Offers excellent service to internal customers across departments.
Handles guest and internal customer inquiries and complaints courteously and efficiently, ensuring issues are resolved satisfactorily.
Maintains positive interactions and professional working relationships with guests and colleagues.
Establishes rapport with guests and fosters strong customer relationships.
Operational
Ensures all minimum brand standards are implemented and adhered to.
Embraces and promotes all Touches of Hyatt initiatives and the Food and Beverage Top 20 standards.
Reviews Consumer Audit results and ensures necessary improvements are implemented promptly.
Works closely with Outlet team members in a collaborative and flexible manner, contributing to the overall success of the hotel and guest satisfaction.
Collaborates with other departments with a spirit of teamwork and shared success.
Presents menus and beverage lists, responds to guest inquiries, and offers appropriate food and beverage recommendations.
Ensures proper maintenance of all food and beverage items, equipment, and facilities in accordance with the Departmental Operations Manual.
Maintains thorough knowledge of the Outlet's menu and wine list.
Ensures effective up‑selling of beverages and facilitates relevant training for the team.
Maintains appropriate par levels of beverages and guest supplies.
Strictly adheres to Finance policies and procedures regarding cashiering and cash handling.
Personnel
Supports the implementation of The People Philosophy and demonstrates Hyatt's Values and Cultural Characteristics in daily operations.
Other Duties
Attends and actively participates in all required training sessions and meetings.
Demonstrates responsible behavior at all times, positively representing the hotel, the team, and Hyatt International.
Maintains professional relationships with representatives from competitor hotels, business partners, and other organizations.
Reads and complies with the hotel's Employee Handbook, particularly policies related to computing resources, fire safety, hygiene, health, and general safety.
Upholds high standards of personal grooming and professional appearance.
Responds proactively to changes within the Food and Beverage function, based on industry, company, and hotel requirements.
Performs any other reasonable duties as assigned.
Qualifications
Qualifications
A degree in Hospitality or Tourism Management is preferred.
Minimum of 2 years experience in a similar role within hotel operations, with strong expertise in mixology and beverages.
Exceptional customer service, communication, and interpersonal skills.
Solid understanding of business management and accounting principles.
Ability to delegate responsibilities effectively and optimize resource utilization.
