BESS Service Executive

TRC Executive – Technical Resolution Center

Job Title

TRC Executive – Solar Inverter & Battery Support

Job Location

Loom Solar – Faridabad, Haryana

Job Type

Full-Time

Industry

Renewable Energy / Solar Energy

Experience Required

1–4 Years

Salary

Best in Industry + Performance Incentives

About the Company

Loom Solar is one of India's fastest-growing solar energy companies, focused on providing innovative and reliable solar solutions for residential and commercial customers. With a strong distribution network, advanced manufacturing capabilities, and a customer-first approach, Loom Solar is driving India's clean energy future.

We are looking for technically strong and customer-focused professionals who are passionate about renewable energy and problem-solving.

Job Summary

The TRC Executive will be responsible for handling technical complaints, troubleshooting, and customer support related to solar inverters, lithium batteries, lead-acid batteries, and solar installations. The candidate will coordinate with customers, dealers, technicians, and internal teams to ensure quick issue resolution and high customer satisfaction.

This role is ideal for candidates with technical troubleshooting experience in the solar, electrical, inverter, or battery industry.

Key Responsibilities

Technical Support & Troubleshooting

• Handle inbound and outbound customer calls regarding inverter and battery complaints

• Diagnose technical issues through calls, WhatsApp, video support, and remote assistance

• Guide customers and dealers with installation checks and basic troubleshooting

• Support field technicians and service engineers in issue resolution

• Resolve issues related to:

  • Solar inverters

  • Lithium batteries

  • Lead-acid batteries

  • Installation and connectivity

  • Product performance complaints

  
  

Complaint Management

• Register and manage complaints in CRM/ERP systems

• Ensure timely closure of service tickets as per TAT

• Escalate unresolved issues to senior technical teams

• Coordinate spare parts and replacement dispatch with logistics teams

• Maintain accurate documentation of service activities and resolutions

  
  

Dealer & Technician Coordination

• Provide installation and commissioning support to dealers and electricians

• Conduct technical guidance and orientation sessions for channel partners

• Support remote commissioning activities and technical queries

  
  

Customer Experience

• Maintain professional and empathetic communication with customers

• Ensure high customer satisfaction through timely and accurate support

• Reduce repeat complaints through proper diagnosis and guidance

  
  

Process Improvement

• Identify recurring technical issues and report trends

• Share customer feedback with product and quality teams

• Suggest improvements in troubleshooting SOPs and service processes

Required Skills

Technical Skills

• Basic understanding of:

  • Solar inverters

  • Lithium batteries

  • Lead-acid batteries

  • Solar system installation

  • Electrical troubleshooting

• Knowledge of multimeter usage and fault analysis preferred

• Familiarity with CRM tools and MS Excel

  
  

Soft Skills

• Strong communication and customer handling skills

• Good problem-solving ability

• Strong follow-up and coordination skills

• Ability to work under pressure and manage multiple complaints

Educational Qualification

• Diploma / ITI / B.Tech in:

  • Electrical

  • Electronics

  • Renewable Energy

  • Related Technical Field

Preferred Candidate Profile

• Experience in solar inverter, battery, or electrical support industry

• Exposure to technical troubleshooting and service support

• Hindi communication mandatory

• Regional language knowledge will be an added advantage

• Comfortable handling dealer and customer technical calls

Key Performance Indicators (KPIs)

• Complaint Closure TAT

• First Call Resolution %

• Customer Satisfaction Score (CSAT)

• Repeat Complaint Reduction %

• Daily Ticket Closure Count

• Escalation Ratio

• Dealer Support Response Time

Working Days & Timing

• Monday to Saturday

• 9:00 AM – 6:00 PM

Why Join Us

• Opportunity to work in India's fast-growing solar energy sector

• Continuous learning and technical skill development

• Leadership and professional training programs

• Career growth opportunities in renewable energy

• Competitive salary with incentives

• Exposure to advanced solar technologies and customer service operations

Job Details

• Gender: Male

• Employment Type: Permanent Full-Time

• Location: Faridabad, Haryana

• Department: Technical Support / Customer Service / Renewable Energy

Apply Now

Interested candidates can apply through:

Loom Solar Careers

Requirements

Required Skills

Technical Skills

• Basic understanding of:

  • Solar inverters

  • Lithium batteries

  • Lead-acid batteries

  • Solar system installation

  • Electrical troubleshooting

• Knowledge of multimeter usage and fault analysis preferred

• Familiarity with CRM tools and MS Excel

  
  

Soft Skills

• Strong communication and customer handling skills

• Good problem-solving ability

• Strong follow-up and coordination skills

• Ability to work under pressure and manage multiple complaints

Educational Qualification

• B.Tech in Electrical and Communications

  
  
  

Preferred Candidate Profile

• Experience in solar inverter, battery, or electrical support industry

• Exposure to technical troubleshooting and service support

• Hindi communication mandatory

• Regional language knowledge will be an added advantage

• Comfortable handling dealer and customer technical calls

Key Performance Indicators (KPIs)

• Complaint Closure TAT

• First Call Resolution %

• Customer Satisfaction Score (CSAT)

• Repeat Complaint Reduction %

• Daily Ticket Closure Count

• Escalation Ratio

• Dealer Support Response Time

Working Days & Timing

• Monday to Saturday

• 9:00 AM – 6:00 PM

Why Join Us

• Opportunity to work in India's fast-growing solar energy sector

• Continuous learning and technical skill development

• Leadership and professional training programs

• Career growth opportunities in renewable energy

• Competitive salary with incentives

• Exposure to advanced solar technologies and customer service operations

Job Details

• Gender: Male

• Employment Type: Permanent Full-Time

• Location: Faridabad, Haryana

• Department: Service Department