Position Overview:
We are looking for candidates who have 4-10 years of experience in Darwin technologies tool , with strong expertise in international benefits administration (non-US) to manage incidents, defects, and integrations within the Darwin benefits administration platform. The ideal candidate will have exceptional operational knowledge of Darwin (Optional) , strong project management skills, experience in international benefits , and the ability to handle benefits-related queries, payroll processes, and system integrations efficiently.
Key Responsibilities:
- Benefits & Payroll Operations:
- Manage incidents and JIRA tickets related to benefits data issues and track them to closure.
- Monitor integration failures and coordinate with vendors for resolution.
- Support and own the Process Manager in Darwin box to mark payroll completion.
- Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team.
- Annual & Ad hoc Benefits Management:
- Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth).
- Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates.
- Reporting & Analysis:
- Generate, analyze, and publish benefits reports with key statistics on a periodic basis.
- Ensure accuracy and structured reporting to internal stakeholders and clients.
Required Skills & Experience:
- Darwin benefits administration tool: Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Optional
- Project Management: Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred (important skill for the job)
- JIRA & Ticket Management: Experience in handling incident tracking tools. Preferred
- Workday & MS Office Skills: Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory
- Critical Thinking & Problem-Solving: Ability to analyze and resolve complex benefits-related issues. Mandatory
- Stakeholder Communication: Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory
- Experience in International Benefits (non US )-Mandatory
Preferred Qualifications:
- Experience working on pilot processes and creating process documentation.
- Prior experience in international (non-US) benefits administration.
- 5-6 years of experience in international benefits and Darwin box
Work Requirements:
- 100% Work from Office, No remote option.
- Flexible with Rotational Shifts 24x7 delivery model.
This role offers an exciting opportunity to work with a global team, managing critical HR & benefits operations while ensuring smooth payroll and employee experience within Darwin box.
If you have expertise and are looking for a dynamic role in HR Operations & International Benefits Management, we'd love to hear from you!
