Job Title: BCO Head (Branch Commercial Operations Head)Location: Delhi / NCRExperience Required: 1015 years in Air Freight
Role OverviewWe are looking for an experienced and result-driven BCO Head to lead and oversee the commercial operations of our branch. This role will be responsible for driving operational excellence, ensuring profitability, managing key client relationships, and leading cross-functional teams to achieve business objectives.
Key Responsibilities- Lead and manage end-to-end branch commercial operations, ensuring efficiency, accuracy, and compliance
- Drive P&L ownership, revenue growth, and cost optimization initiatives
- Develop and implement business strategies aligned with organizational goals
- Oversee customer relationship management, ensuring high service standards and retention
- Collaborate with Sales, Operations, and Finance teams for seamless execution
- Monitor and improve process efficiency, productivity, and service delivery KPIs
- Identify new business opportunities and support business development initiatives
- Ensure adherence to regulatory and compliance requirements
- Lead, mentor, and develop a high-performing team
- Handle escalations and ensure timely resolution of operational or commercial issues
Key Skills & Competencies- Strong leadership and team management skills
- Excellent commercial acumen and negotiation abilities
- Deep understanding of freight forwarding / logistics operations
- Strategic thinking with a focus on growth and profitability
- Strong stakeholder management and communication skills
- Ability to work in a fast-paced, dynamic environment
Preferred Qualifications- Graduate/Postgraduate in Business, Logistics, Supply Chain, or related field
- Proven experience in handling branch-level operations or P&L roles
- Prior experience in a leadership role within logistics/freight industry preferred
What We Offer- Opportunity to lead and scale business operations
- Dynamic and growth-oriented work environment
- Competitive compensation and career progression
