Job Description
Role Description
Job Title
Relationship Manager - Business Banking Working Capital (RM-BBWC)
Business Unit
Business Banking Working Capital
Reporting To
Cluster Head
Job Function and Role Type
Sales, Individual Contributor, Travel Required: Extensive in semi-urban/rural areas, moderate in metros/urban areas.
Version No
Job Purpose
Acquire new asset relationships through various channels and manage a portfolio of 30-40 BBG relationships. Maintain high-net-worth relationship management to deliver quality service and achieve business objectives.
Key Responsibilities
Business Development
Achieve business targets on volumes and profitability for BBG customers; Generate leads through branch interaction, update CRM, and ensure lead conversion; Identify potential customers, enhance product penetration, and strategize with branch teams; Conduct structured client calls, update CRM, and assign tasks to departments; Review portfolio performance with product groups and supervisors monthly; Ensure documentation pre- and post-disbursement and cross-sell liabilities, corporate salary accounts, and other products.
Customer relationship management
Build relationships with internal and external customers to ensure satisfaction; Prepare customer profiles, identify cross-sell opportunities, and resolve queries; Negotiate rates and charges with customers; Provide daily customer service, including cheque referrals, cash management, and trade transactions.
Education
Postgraduate in Finance or Chartered Accountant.
Certifications
None specified.
Key Competencies
Relationship management, sales and influencing, analytical ability, interpersonal and negotiation skills, understanding of banking and SME sectors.
Major Stakeholders
Customers, credit underwriting team, branch banking team, operations, treasury, legal and audit, and other cross-functional teams.
