Key Responsibilities2. Operations Management3. Team Leadership4. Guest Service Excellence5. Financial Management6. Inventory & Equipment Control7. Health & Safety Compliance
- Event Planning & Coordination
- Coordinate with clients to understand event requirements, including menu, décor, seating, and logistics
- Prepare detailed Banquet Event Orders (BEOs) and communicate to all departments
- Ensure all event arrangements are executed as per client expectations
- Supervise banquet operations including setup, service, and breakdown of events
- Ensure compliance with hotel service standards and hygiene practices
- Monitor event flow and resolve any issues promptly
- Recruit, train, schedule, and supervise banquet staff
- Conduct daily briefings and ensure staff grooming and discipline standards
- Motivate and lead the team to deliver high-quality service
- Ensure a high level of guest satisfaction during events
- Handle guest feedback, complaints, and special requests professionally
- Maintain strong relationships with clients and event organizers
- Monitor banquet revenue and control costs (food, labor, and equipment)
- Ensure proper billing and adherence to budgets
- Identify opportunities to maximize revenue through upselling
- Maintain banquet equipment and ensure proper usage and storage
- Coordinate with stores and kitchen for timely availability of supplies
- Conduct regular inventory checks
- Ensure compliance with food safety standards and hygiene regulations
- Maintain cleanliness and safety in all banquet areas
- Follow hotel policies and statutory
Interested candidates can share their resume at [Confidential Information]
Skills
Event Management Team Leadership Guest Handling Time Management Problem-Solving Attention to Detail
