BANNER SUPPORT - 3+ YEAR EXP

Bachelor's degree in Computer Science, Information Systems, or related field · Basic/Medium level understanding of Ellucian Banner Student · Understanding of ITIL principles and incident management lifecycle · Proficiency in MS Office and common tools (excel, outlook etc.) · Knowledge of ticketing systems (Ivanti, ServiceNow, Jira, etc.). · Excellent written and verbal communication skills to interact with users and other support teams · Ability to provide excellent customer service and build positive relationships · Excellent problem-solving, analytical, and communication skills · Ability to work independently and manage multiple priorities under tight timelines (manage workload effectively to meet SLAs) · Technical skills in debugging .net code, PL-SQL packages, Writing Queries, Providing raw data etc · Revised with Banner Forms and Banner Entity Relationship Diagram