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Banking Voice Support Process

Jobshop
Bengaluru
1-4 Years
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  • Posted a month ago
  • Over 50 applicants
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Job Description

  • We are looking for a Banking Voice Support Process associate to join our team in India. The ideal candidate will be responsible for providing exceptional customer service to our banking clients through effective communication and problem-solving skills.
  • Handle inbound and outbound calls for banking services.
  • Assist customers with account inquiries and resolve issues.
  • Provide information on banking products and services.
  • Ensure customer satisfaction by delivering timely and accurate responses.
  • Document customer interactions and maintain accurate records.
  • Collaborate with team members to improve service quality.
  • 1-4 years of experience in voice support or customer service, preferably in banking.
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and ability to handle customer complaints.
  • Familiarity with banking products and services is a plus.
  • Proficient in using computer systems and CRM software.
  • Ability to work in a fast-paced environment and manage multiple tasks.

More Info

Job Type:
Permanent Job
Industry:
Recruiting
Role:
Customer Service Executive (Voice)
Function:
Customer Service/Call Centre/BPO
Employment Type:
Full time
Open to candidates from:
Indian

About Company

Jobshop

Job Shop is a Career Management & Recruitment Firm with a Mission to Source, Develop and Sustain our Clients Human Assets through an Integrated and Holistic System. Established in the year 2013 with a small team of 5 recruiters, we are not a team of 70 and have proven ourselves as one of Bangalore’s leading Recruitment Firm specializing in IT, Non IT & BPO Recruitment.

Job ID: 120569033

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Last Updated: 12-02-2026 10:38:06 AM
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