Banking Operations Senior Representative

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Job Description

In this Role you will be Responsible For

Perform unwrapping of the shareholder details or the entities involved in the company
Conduct investigations, collect data, compile documentation and evidence, maintain accurate and detailed notes, Ensure accurate and timely completion of reporting to clients
Ensures accurate and timely completion of transactions to meet or exceed client SLAs
Identify and resolve both regular and non-routine problems or escalate to Team Leader/Line Manager/Unit Head
Observe the highest degree of confidentiality in the handling of information received in the course of their responsibilities
Uses established tools and procedures to solve task-related problems:
Fact finding
Information search and gathering
Verifying data
Compilation
Recognizes when there is insufficient information and brings problems to the attention of TL/Manager.
Monitors and tracks resolution of issues. Requirements for this role include:
0-18 months of relevant experience.
Basic understanding of the KYC/CDD domain
Ability to understand moderately complex transactions
Ability to understand and interpret source documents
Detail-oriented; ability to organize and multi-task. Ability to make decisions.
Required computer skills: must have experience with data entry and word processing, possess a working knowledge of MS Office applications, and understand how to navigate through web-based applications