About Officeworks:
Officeworks purpose is we bring big ideas to life at low prices. We are Australia's leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools.
About the Finance Function:
By joining the Finance team within the Global Capability Centre (GCC), you will play a direct role in supporting Officeworks growth and performance. You'll contribute to high-quality financial capabilities that sit at the heart of how the business plans, invests, governs, and delivers value.
The GCC is a critical enabler of Officeworks purpose by ensuring strong financial stewardship, insight driven decision making, and operational discipline that supports sustainable success.
This is a unique opportunity to join as a founding member of a newly established global hub. Early joiners will help shape how the finance function operates within the GCC, influencing future ways of working, capability development, and the evolution of some of Officeworks core finance processes.
These roles are best suited for people who enjoy:
- Exposure to core finance disciplines, including financial operations, reporting, governance, controls, planning, analysis, and process optimization.
- Supporting global initiatives and strengthening scalable, efficient finance processes.
- Contributing to business transformation through financial insight and continuous improvement.
- Working in an environment where your expertise matters, your growth is intentionally supported, and your work has a visible impact on business performance and outcomes.
Why this role exists:
The Banking Coordinator is responsible for managing daily banking reconciliations and providing essential accounting support to ensure the financial integrity of Officeworks transactions. As the business operates in a fast-paced retail environment, this role solves transaction complexity by ensuring all payment platforms and merchant acquirers are accurately reconciled. This role maintains rigorous financial controls and resolves critical queries from stores, customers, and external partners, directly supporting the high standards of financial governance at Officeworks.
Where you will make a difference:
In this role you will:
Financial Integrity & Month-End Support:
- Complete month-end processes, including the preparation and posting of accurate journal entries to support financial reporting cycles.
- Perform regular balance sheet account reconciliations to ensure data integrity and compliance.
- Maintain comprehensive documentation for all reconciliations to support internal and external audits.
- Strictly adhere to reconciliation and task controls to ensure the integrity of the financial reporting cycle.
Banking Reconciliation & Transaction Management:
- Execute daily banking reconciliations across multiple payment platforms and merchant acquirers for both physical stores and online channels.
- Monitor EFT reports regularly to identify, investigate, and correct transaction rejections or errors promptly.
- Monitor Buy Now, Pay Later accounts to match settlement reports against sales transactions.
- Manage relationships with cash collection agencies to ensure store collections are processed correctly.
Operational Support & Query Resolution:
- Resolve banking-related queries from customers, store teams, and law enforcement agencies in a timely and professional manner.
- Manage the allocation of direct deposits, ensuring unidentified payments are matched to the correct accounts.
- Coordinate merchant services setup and opening cash requirements for new store locations.
Continuous Improvement & Systems Governance:
- Utilize SAP, BW, and various online banking portals to maintain and enhance efficient financial workflows.
- Proactively identify and implement process improvements and automation to enhance banking and reconciliation efficiency.
- Question the status quo and propose enhancements to existing procedures.
- Collaborate with cross-functional teams to improve the visibility and accuracy of financial data.
Who you will be working with:
- Internal Partners: Other Banking Coordinators and various Officeworks teams.
- External Partners: Wesfarmers Treasury, payment providers (AfterPay, Zip, PayPal), merchant acquirers (Westpac, Visa, Mastercard, Amex), cash collection services (Armaguard), and Auditors.
What success looks like:
- Operational Excellence: Completion of all daily and monthly banking tasks within agreed Finance calendars.
- Data Integrity: High level of accuracy in month-end reconciliations and task controls.
- Governance: 100% adherence to internal financial controls and external audit requirements.
- Accuracy: Timely correction of EFT rejections and accurate matching of direct deposits.
How you will lead:
Individual Contributor:
- Lives our Officeworks values and behaviors.
- Proactively contributes to a safe working environment, escalates appropriately if there are unsafe conditions or inappropriate behavior.
- Operates in line with applicable Officeworks company policies and Code of Conduct.
- Demonstrates a strong sense of personal accountability and curiosity to learn and develop.
Qualifications and work experience:
Essential:
- Experience: Minimum of 2 years experience in high-volume reconciliations or financial accounting environment.
- Reporting: A track record of meeting strict month-end deadlines.
- Technical Skills: Proficiency in Microsoft Office Suit with advanced Excel skills.
- Core Competencies: High level of accuracy in data entry, excellent communication skills, and a proactive mindset.
Preferred:
- Education: Accounting or business-related degree.
- Cash Collection management for high-volume environment.
- System Knowledge: Previous experience using SAP.
- Retail Context: Exposure to retail store operations and cash office responsibilities is highly advantageous.
